Frequent Asked Question

IS THERE A TIMING FOR SHUTTLE BUS SERVICE?

Shuttle bus timings vary in different car parks, but it should not be more than 20 mins. Please check more info section on the car park you are choosing.

 

CAN I BOOK OR DISCUSS MY BOOKING OVER THE PHONE?

Yes, you can, our customer service team is glad to answer any queries and make a booking for you.

 

I CAN`T PRINT MY BOOKING CONFIRMATION?

Please make a note of your booking reference, telephone number for the car park and directions for the car park, or if you are a smartphone user, you can show the booking agreement to the car park agent on your arrival.

WHICH NUMBER SHOULD I CALL TO INFORM, I AM 15 MINUTES AWAY?

Check your booking acceptance for arrival procedure and the car park contact number. Airport parking essentials is a booking agent and will not be meeting you at the airport meeting point. 

HOW CAN I CHANGE MY BOOKING DETAILS?

You can change dates(Except Saver/Non-Flexible products), timings, flight number, vehicle details during office hours on 03301132120 or leave a ticket at https://www.airportparkingessentials.co.uk/help-desk  where our customer services team will be happy to assist you.

 

WHAT HAPPENS IF MY FLIGHT IS DELAYED / EARLY?

Our car parks keep track of any changes in the flight schedule, and you don’t need to worry if you arrive before midnight. If you arrive after midnight, there is £10 charge payable to the car park directly. If you are coming shortly than expected, please communicate to the car park to arrange your vehicle to be ready for collection. Any part stays would still be charged the full booking price.

WHAT TIME SHOULD I ARRIVE AT THE CAR PARK OR MEETING AREA?

Generally between 2-3 hours before your flight departure. For domestic flights, we suggest 2 hours and for international flights for 3 hours.

 

I HAVE LOST MY BOOKING CONFIRMATION?

You can call our customer support team on 03301132120 or https://www.airportparkingessentials.co.uk/help-desk, and we can help to generate a copy of your booking confirmation.

WHY A WEEK CALCULATED AS 8 DAYS AND TWO WEEKS AS 15 DAYS?

It is based on how the car parks calculate their prices. Our system determines your flight or return date as a one day-Midnight till Midnight.

 

HOW DO I MAKE A COMPLAINT?

Our team is focused on customer complaints. You can contact us https://www.airportparkingessentials.co.uk/help-desk , you will receive a response within ten working days.

 Airport Parking essentials is a booking agent, and we will not be responsible for any complaints regarding damages or car park service itself. We always try to emphasis our car parks to provide the best service to our customers and minimise the negligence. We recommend all our clients make sure they examine their vehicle before leaving the car park or upon collection at the reception area.

WHAT IS THE DIFFERENCE BETWEEN MEET & GREET AND PARK AND RIDE?

Meet & Greet/ Valet Parking: When you arrive at the parking facility, you leave your vehicle with staff at the entrance, and it will park for you. The service providers will keep your keys in their lockbox.

Park And Ride: When you arrive at the parking facility, you will park your vehicle yourself and use shuttle service at the airport.